What is Your Return and Exchange Policy?
Have questions about refunds? Read our FAQ on DakiKoi’s return and exchange policy, hygiene standards for dakimakura, and how to report manufacturing defects.
At DakiKoi, we are dedicated to providing the highest quality **anime body pillows**. Due to the **hygienic nature** of our products and the **limited-edition** status of our **Kesumaka 2WT** fabric covers, all sales are final. We do not accept returns or exchanges for change-of-mind purchases.
**Our Quality Guarantee:**
However, your satisfaction and the integrity of our artists' work are our top priorities. We will gladly assist you if:
- Manufacturing Defects: The product has a clear printing or stitching error.
- Shipping Damage: The item arrived damaged due to transit issues.
**How to Submit a Claim:**
If you encounter any of the issues above, please contact **[email protected]** within **3 days of delivery**. To speed up the review process, please include:
- Your **Order Number**.
- **Clear photos** of the defect or the damaged packaging.
Each case will be reviewed individually by our team to ensure you receive a fair and prompt resolution. We appreciate your understanding in helping us maintain the exclusivity and hygiene standards of the DakiKoi collection.
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