FAQ - DakiKoi Support

Question 1

What is a Dakimakura?

Accepted Answer

A dakimakura (抱き枕), which literally means "hug pillow" in Japanese, is a large, high-quality body pillow featuring stunning character illustrations, officially licensed original art, or vibrant fan-made designs. It has evolved into a global cultural phenomenon among dedicated fans who appreciate bot...

Question 2

What is DakiKoi?

Accepted Answer

DakiKoi (抱き恋) is an international doujin circle based in Tokyo, specializing in premium dakimakura (anime body pillows). Our name blends "daki" (hug) and "koi" (love), reflecting our mission to share the warmth of anime culture with fans worldwide. Guided by a "soul-over-profit" philosophy, we opera...

Question 3

What size are DakiKoi dakimakuras?

Accepted Answer

All DakiKoi covers follow the Japanese industry standard of 160cm x 50cm (approx. 63 x 20 inches). We chose this gold standard for two reasons: Perfect Proportions: It matches the artistic scale of anime characters, providing a realistic and heartfelt sense of companionship. Universal Compatibility:...

Question 4

What Payment Methods Are Supported? (PayPal & Credit Cards)

Accepted Answer

To ensure a safe and seamless experience for anime fans worldwide, DakiKoi offers the following secure payment options: Credit/Debit Cards Visa, Mastercard, and American Express — all securely processed through Stripe. PayPal For your convenience, we fully support PayPal for a quick and protected ch...

Question 5

How Do I Confirm and Track My Order?

Accepted Answer

For your convenience and privacy, registration is not required to place an order at DakiKoi. To stay informed about your purchase, simply follow these steps: 1. Email Confirmation (Automatic) Once your order is successfully placed, a confirmation will be sent to the email address provided during che...

Question 6

How Long Does Shipping Take?

Accepted Answer

At DakiKoi, we are committed to delivering your anime body pillows as quickly and safely as possible. Our delivery timeline is divided into two stages: Order Processing: As a Tokyo-based doujin circle, we carefully inspect and process every order within 3 to 7 business days to ensure the highest qua...

Question 7

How Can I Track My Order?

Accepted Answer

Staying updated on your anime body pillow's journey is easy. We provide two ways for you to monitor your order status in real-time: Automatic Email Notifications: As soon as your order is dispatched from our Tokyo warehouse, we will send a shipping confirmation email containing your unique tracking ...

Question 8

Why do I need to verify my age?

Accepted Answer

At DakiKoi, we are committed to maintaining a safe and legally compliant community. Age verification is required exclusively for our Ecchi (adult) dakimakura covers to ensure that these products are sold only to individuals aged 18 and above. Our Kenzen (all-ages/clean) versions do not require any v...

Question 9

What does "Kenzen" mean?

Accepted Answer

"Kenzen" (健全) is a Japanese word meaning wholesome or safe content. At DakiKoi, our Kenzen dakimakura covers are entirely SFW (Safe For Work) and free from any suggestive themes. These designs are ideal for collectors who prefer a clean, modest, and family-friendly anime body pillow. Whether for dis...

Question 10

What does "Ecchi" mean?

Accepted Answer

"Ecchi" (エッチ) is a Japanese word referring to mature or adult-oriented content that features suggestive or risqué themes. Although we do not offer any explicit or pornographic anime merchandise, for legal and regulatory reasons, DakiKoi classifies particularly sexy dakimakura covers as "Ecchi," mean...

Question 11

How Can I Contact DakiKoi Support?

Accepted Answer

Whether you have a question about our latest designs or need help with an existing order, we are here to assist you. To ensure the fastest response, please reach out to the appropriate department: General Inquiries & Collaborations: For questions about our product designs, artist collaborations, or ...

Question 12

What is Your Return and Exchange Policy?

Accepted Answer

At DakiKoi, we are dedicated to providing the highest quality anime body pillows. Due to the hygienic nature of our products and the limited-edition status of our Kesumaka 2WT fabric covers, all sales are final. We do not accept returns or exchanges for change-of-mind purchases. Our Quality Guarante...

Question 13

Everything You Need to Know About the Artist Program

Accepted Answer

How does this differ from the Partner Program? The Partner Program is for creators building their own brands (like VTubers or OC owners). The Artist Program is a commercial commission platform. DakiKoi acts as the project lead, selecting characters based on Official Fanart & Doujin Guidelines, and c...

Question 14

Everything You Need to Know About the DakiKoi Partner Program

Accepted Answer

At DakiKoi, we believe your creativity deserves to be held, not just scrolled. Behind every Original Character (OC) and digital sketch, there is a Soul that we are here to protect. Our Partner Program is more than a business deal; it's a commitment to your artistic journey. Is this for me? Yes, abso...

Question 15

What Premium Fabrics are Used for DakiKoi Dakimakuras?

Accepted Answer

At DakiKoi, we believe every character deserves the ultimate hug. That is why our covers are crafted from premium Kesumaka 2WT, a high-end 2-Way Tricot fabric developed by our manufacturing partner Casemaka specifically for the Japanese dakimakura market. Why we use Kesumaka 2WT Ultimate Comfort — I...

Question 16

Does DakiKoi Provide Discreet Shipping and Privacy Packaging?

Accepted Answer

Yes. At DakiKoi, we prioritize your privacy as much as the safety of your order. Every dakimakura (anime body pillow cover) is shipped in neutral, non-transparent packaging with no mention of the contents, character art, or brand logos on the exterior. To ensure your order arrives in perfect conditi...

Question 17

How to Wash and Care for Your DakiKoi Dakimakura?

Accepted Answer

Our covers are crafted from premium Kesumaka 2WT fabric. To keep your anime body pillow vibrant and incredibly soft for years, please follow these professional care instructions: Washing Steps Hand Wash (Recommended) — Use cool water with mild detergent. Gently press the fabric and rinse. Do not scr...